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Privacy policy

Last updated: 6 October 2026

Document being drafted

The passages marked “To be completed” depend on the publisher of the service. They will be filled in before launch.

This policy describes the personal data processed by the La voiture des voisins site and service, and the rights you have.

Data controller

To be completed: identity and contact details of the publisher of the service

Data processed

  • Account: your email address, your name and your password. The password is never stored in plain text.
  • Community and household: the community and the household you belong to, your role and your phone number.
  • Cars: the description of the cars you lend, the address where they are parked, where the keys are and, if applicable, the key-safe code.
  • Activity: your bookings, your trips (dates, distances, fuel), the indemnities, the balances and the payments recorded.
  • Technical data: the logs needed for the security and operation of the service.

Your data is used to provide the service: managing your account, organising bookings, keeping the logbook of trips, calculating indemnities and balances, and sending you the emails needed for the service to operate. This processing is based on the performance of the terms of use you accept when you create your account.

Technical data is processed to keep the service secure, on the basis of the publisher’s legitimate interest.

Your data is used neither for advertising nor for profiling.

People who have access to your data

  • The members of your community see your name, your cars, your trips and your household’s balance.
  • The borrower whose booking you have accepted also sees the car’s address, where the keys are, the key-safe code and your phone number, until the end of the borrowing. Other members have no access to them, administrators included.
  • The owner of a car sees the phone number of the person who sends them a booking request.
  • The publisher’s technical providers (hosting, email delivery): To be completed

Communities are isolated from one another: a community has no access to another community’s data.

Your data is not sold.

Retention period

To be completed: retention periods for accounts, trip history and technical data

Hosting country and transfers

To be completed: hosting country and, if applicable, safeguards for transfers outside the European Union

Cookies and local storage

This site sets no audience-measurement or advertising cookies.

The app uses one strictly necessary cookie to keep you signed in.

Your rights

You can ask for access to your data, its rectification, its erasure, the restriction of its processing or its portability, and you can object to certain processing.

To exercise these rights: To be completed: contact address

You can also lodge a complaint with the French data protection authority, the Commission nationale de l’informatique et des libertés (CNIL).

Changes to this policy

This policy may change. The date of the last update appears at the top of the page.